Returns & Exchanges
At Elix Labs Shilajit, we stand by the purity and potency of our products; if you are not completely satisfied with your purchase, you may return it within 30 days of delivery for a full refund or exchange.
Initiate Your Request
Contact our support team at support@elixlabsshilajit.com with your order number and reason for return to receive a Return Merchandise Authorization (RMA) number.
Prepare Your Package
Securely pack the item in its original packaging, ensuring the seal is intact for safety reasons, and include your RMA document inside the box.
Ship the Item
Affix the provided shipping label to your package and drop it off at any authorized carrier location, keeping your tracking receipt for reference.
Receive Your Refund
Once our lab inspects the returned product, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing